Frequently Asked Questions

Question 1

How do I place an order?

Question 2

What payment methods do you accept?

Accepted Answer

We currently accept Cash on Delivery (COD), GCash, Maya, and Bank Transfer.

Question 3

Do you accept returns or refunds?

Accepted Answer

Yes, but only if the item received is damaged or incorrect.

Question 4

How long will delivery take?

Accepted Answer

Delivery times vary depending on your location and courier. Estimated delivery timelines will be provided during checkout.

Question 5

How long does order processing take?

Accepted Answer

Orders are processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

Question 6

Can I modify or cancel my order after placing it?

Accepted Answer

Order modifications or cancellations are only possible before the order is processed or shipped. Please contact us as soon as possible if you need assistance, or go to your orders dashboard and cancel the pending order.

Question 7

Can I change my delivery address after placing an order?

Accepted Answer

Address changes are only possible before the order is shipped. Once shipped, we may not be able to modify the delivery details.

Question 8

How do I request a return or refund?

Accepted Answer

Please email us at support@studioreverieco.shop within 3 days of receiving your order. Include clear photos or an unboxing video showing the damage or the incorrect item as proof, along with your order number. Our team will review your request and get back to you as soon as possible.

Question 9

Are all items eligible for return or refund?

Accepted Answer

Returns or refunds are not accepted for change of mind, minor color or design variations, items damaged due to misuse, or custom or personalized items (once available), unless defective.

Question 10

Is Cash on Delivery (COD) available nationwide?

Accepted Answer

COD availability depends on your location and the courier. If COD is unavailable for your area, alternative payment options will be shown during checkout.

Question 11

What happens if I don't complete my payment?

Accepted Answer

For GCash, Maya, or Bank Transfer orders, payments not completed within 1 hour of order placement will result in the order being automatically canceled.

Question 12

Which couriers do you use?

Accepted Answer

We work with trusted local couriers, including SPX Express and J&T Express.

Question 13

What if I entered the wrong address?

Accepted Answer

Please double-check your shipping details before checkout. If an order is returned due to incorrect address information, additional fees may apply for re-shipping.

Question 14

Are the product colors exactly the same as shown in photos?

Accepted Answer

We do our best to display products accurately, but slight color variations may occur due to lighting, photography, or screen settings.

Question 15

Do you sell customized or personalized items?

Accepted Answer

Not yet, but we plan to offer custom or personalized items in the future. Once available, details and terms will be clearly indicated on the product page.

Question 16

Is my personal information safe?

Accepted Answer

Yes. We collect only the information necessary to process your order and comply with the Data Privacy Act of 2012. We do not sell or share your data beyond what is required for payment and delivery.

Question 17

Do you use cookies?

Accepted Answer

Our website may use cookies to improve functionality and analyze site usage. You can disable cookies through your browser settings if you prefer.

Question 18

How can I contact Studio Reverie Co.?